Delete your PlusOne account
Have a PlusOne account (venue staff, organiser, door host or admin) and want it gone? Here is how, and what happens to your data.
How to request deletion
Send an e-mail to privacy@plus-one.io from the e-mail address of your account, with the subject “Delete my account”. We confirm the request with you and complete it within 30 days (the GDPR's one-month deadline).
Who this is for
People with a PlusOne account: venue staff, organisers, door hosts and admins.
Guests on a guest list do not have an account. If you are a guest and want your data removed, ask the venue: the venue controls guest data. Or e-mail us and we forward your request to the venue.
What gets deleted
Your account: name, e-mail address, phone number, login sessions, push tokens and preferences.
Your memberships of venues.
What may be kept, and why
Audit-log entries of actions you took on guest lists (who added or checked in a guest) stay with the venue. The audit trail is part of the venue's fraud protection. They are kept for the venue's retention period, then deleted or anonymised.
Billing records, if you were a paying admin, are kept as long as Dutch tax law requires (7 years).
Only leaving one venue?
Ask that venue's admin to remove you. Your account and your other venues stay as they are.
Full details are in the privacy policy.